FAQ

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history. Tracking information is typically available within 24 hours of shipment.

Standard shipping takes 5-7 business days and is free on orders over 750 DH. Express shipping (2-3 days) costs 150 DH, and overnight shipping costs 250 DH. International shipping times vary by destination but typically take 10-21 business days.

You can change your shipping address within 2 hours of placing your order by contacting customer service. After this window, we cannot guarantee address changes as your order may have already entered our fulfillment process.

Yes, we ship to over 100 countries worldwide. International shipping costs vary by destination. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country.

You can shop as a guest without creating an account, or create an account for additional benefits. To create an account, click "Sign Up" in the top right corner of our website. Having an account allows you to track orders, save favorites, view order history, and checkout faster on future purchases.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and SABILS gift cards. All transactions are processed securely using industry-standard encryption.

Yes, your payment information is completely secure. We use SSL encryption and are PCI DSS compliant. We never store your complete credit card information on our servers. All payment processing is handled by trusted, certified payment processors.

Only one discount code can be applied per order. If you have multiple codes, the system will apply the one that gives you the greatest discount. Discount codes cannot be combined with other promotional offers unless specifically stated.