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Privacy Policy

PRIVACY POLICY

Your Privacy is Our Priority

Last Updated: December 15, 2023
This Privacy Policy describes how SABILS ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our services.

1. INFORMATION WE COLLECT

Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information (processed securely by our payment processors)
  • Account credentials and preferences
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

Service Delivery

  • • Process and fulfill orders
  • • Provide customer support
  • • Send order confirmations and updates
  • • Manage your account

Communication

  • • Send marketing communications (with consent)
  • • Respond to inquiries
  • • Provide product updates
  • • Send important notices

Improvement

  • • Analyze website usage
  • • Improve our products and services
  • • Personalize your experience
  • • Conduct research and analytics

Legal Compliance

  • • Comply with legal obligations
  • • Prevent fraud and abuse
  • • Protect our rights and property
  • • Ensure security

3. INFORMATION SHARING

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including payment processors, shipping companies, and marketing platforms.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information:

ENCRYPTION

SSL/TLS encryption for data transmission

ACCESS CONTROLS

Limited access to authorized personnel only

MONITORING

Regular security audits and monitoring

5. YOUR RIGHTS

You have the following rights regarding your personal information:

Access and Portability

Request a copy of your personal information and receive it in a portable format.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to legal requirements.

Opt-Out

Unsubscribe from marketing communications at any time.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: privacy@sabils.com

Phone: 1-800-SABILS

Mail: SABILS Privacy Team, 123 Performance Ave, Boston, MA 02101

6. COOKIES AND TRACKING

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

Required for basic website functionality, including:

  • Shopping cart functionality
  • User authentication
  • Security features

Analytics Cookies

Help us understand how you use our website:

  • Page views and traffic sources
  • User behavior patterns
  • Performance optimization

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct

8. DATA RETENTION

We retain your personal information for as long as necessary to:

Account Information

Retained while your account is active and for 3 years after closure

Transaction Records

Retained for 7 years for tax and legal compliance purposes

Marketing Data

Retained until you opt-out or for 2 years of inactivity

Website Analytics

Anonymized data retained for up to 26 months

9. CHILDREN'S PRIVACY

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if changes are material
  • Post a notice on our website
  • Provide additional notice as required by law

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

CONTACT US

If you have questions about this Privacy Policy or our privacy practices, contact us:

EMAIL

privacy@sabils.com

PHONE

1-800-SABILS

MAIL

SABILS Privacy Team
123 Performance Ave
Boston, MA 02101