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Returns

RETURNS & EXCHANGES

Easy Returns, No Hassle

30-DAY RETURNS

Free returns within 30 days

FREE EXCHANGES

Size or color exchanges at no cost

EASY PROCESS

Simple online return portal

RETURN POLICY

We want you to love your SABILS gear

WHAT CAN BE RETURNED

✓ RETURNABLE ITEMS

  • • Unworn footwear with original packaging
  • • Unwashed apparel with tags attached
  • • Accessories in original condition
  • • Items purchased within 30 days
  • • Gift purchases (with gift receipt)

✗ NON-RETURNABLE ITEMS

  • • Worn or used footwear
  • • Washed or altered apparel
  • • Items without original packaging
  • • Personalized or custom items
  • • Items purchased over 30 days ago

RETURN TIMEFRAME

STANDARD RETURNS

30 days from delivery date

HOLIDAY RETURNS

Extended to January 31st for purchases made November 1st - December 31st

GIFT RETURNS

30 days from recipient's delivery date

REFUND METHODS

ORIGINAL PAYMENT

Refunds processed to original payment method within 5-7 business days

STORE CREDIT

Instant store credit available for faster processing

GIFT CARDS

Gift card purchases refunded as store credit

HOW TO RETURN

Simple steps to return your items

1

START RETURN

Visit our returns portal or contact customer service to initiate your return

2

PRINT LABEL

Print your prepaid return shipping label and packing slip

3

PACK & SHIP

Pack items in original packaging and drop off at any UPS location

4

GET REFUND

Receive your refund within 5-7 business days after we process your return

Start Return Process

FREE EXCHANGES

Need a different size or color? We offer free exchanges to ensure you get the perfect fit.

SIZE EXCHANGES

Free size exchanges within 30 days. We'll send the new size before you return the original.

COLOR EXCHANGES

Change your mind on color? Exchange for any available color in the same style.

DEFECT EXCHANGES

Manufacturing defects? We'll expedite a replacement and cover all shipping costs.

Exchanges

RETURN FAQ

Common questions about returns and exchanges

How long do I have to return an item?

You have 30 days from the delivery date to return items. Holiday purchases made between November 1st and December 31st can be returned until January 31st.

Do I have to pay for return shipping?

No, we provide prepaid return shipping labels for all returns within the United States. International customers are responsible for return shipping costs.

Can I return items purchased with a discount code?

Yes, items purchased with discount codes can be returned. The refund amount will be the actual amount paid after the discount was applied.

What if I lost my receipt or order confirmation?

No problem! We can look up your order using your email address or phone number. You can also log into your account to view your order history.

Can I return a gift?

Yes, gifts can be returned with a gift receipt for store credit or exchanged for a different size/color. Without a gift receipt, we can offer store credit for the current selling price.

How long does it take to process a refund?

Once we receive your return, it takes 2-3 business days to process. Refunds to your original payment method take an additional 5-7 business days to appear.

NEED HELP?

Our customer service team is here to help with any questions about returns or exchanges.

EMAIL SUPPORT

support@sabils.com

Response within 24 hours

PHONE SUPPORT

1-800-SABILS

Mon-Fri 9AM-6PM EST

LIVE CHAT

Available on website

Mon-Fri 9AM-6PM EST

Contact Support